Privacy Policy

Last Updated: 19 September, 2025

Pinnacle Haulage (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you use our services or visit our website.

1. Data We Collect

We may collect the following information:

  • Personal Identification Information: name, email, phone number, billing/delivery address.

  • Business Information: company name, VAT number, shipment details.

  • Website Data: IP address, browser type, device, pages visited, cookies.

  • Payment Information: payment details when processing invoices or online payments.

2. How We Use Your Data

We use your personal data to:

  • Provide and manage haulage services and deliveries.

  • Communicate with you regarding bookings, updates, or service inquiries.

  • Process payments, invoices, and refunds.

  • Comply with legal obligations, including transport and customs regulations.

  • Improve our services, website functionality, and customer experience.

  • Send marketing communications if you have opted in.

3. Legal Basis for Processing

Under the UK/EU General Data Protection Regulation (GDPR), we process your data based on:

  • Contractual Necessity: to provide haulage services you requested.

  • Legal Obligation: to comply with transport, safety, and tax regulations.

  • Legitimate Interests: for operational, fraud prevention, and service improvement purposes.

  • Consent: where you have agreed to receive marketing communications.

4. Sharing Your Data

We may share your personal data with:

  • Service Providers: subcontractors, carriers, and IT providers who assist in delivering services.

  • Legal Authorities: if required by law, court order, or regulatory body.

  • Business Transfers: in case of merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

5. Data Storage & Security

  • Your data is stored securely on our systems and protected against unauthorized access, loss, or misuse.

  • We retain your personal data only as long as necessary to provide our services or comply with legal obligations.

6. Your Rights

Under GDPR, you have the following rights:

  • Access: request a copy of the data we hold about you.

  • Correction: request corrections to inaccurate or incomplete data.

  • Deletion: request deletion of your personal data (subject to legal obligations).

  • Restriction: request limits on how we process your data.

  • Objection: object to certain processing, including marketing.

  • Data Portability: request your data in a structured, machine-readable format.

To exercise your rights, please contact us at the details below.

7. Cookies & Tracking

We use cookies to improve website functionality, analyze traffic, and enhance user experience. You can control or disable cookies through your browser settings.

8. Marketing

We may send promotional emails or offers only if you have opted in. You can unsubscribe at any time using the link in the emails or by contacting us.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates means you accept the revised policy.

11. Contact Us

For questions or requests regarding your personal data, contact us:

Pinnacle Haulage
Twenty4 Secure Secure Storage, Chelsea Cl, Armley, Leeds, LS12 4HP, UK
0113 450 8780

support@pinnaclehaulageltd.co.uk

Scroll to Top