PINNACLE HAULAGE LTD
Privacy Policy
Last Updated: 15 April 2026
1. Introduction
Pinnacle Haulage Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://pinnaclehaulageltd.co.uk, submit a quote request, contact us, or engage our road haulage and logistics services.
Please read this policy carefully. By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
We act as the Data Controller for the personal data collected through this website, as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered in England and Wales.
2. Information we collect
We may collect and process the following categories of personal data about you:
2.1 Information You Provide Directly
- Full name and job title
- Company name and business address
- Email address and telephone number (including WhatsApp)
- Cargo and shipment details (type of goods, weight, dimensions, collection/delivery addresses)
- Preferred pickup and delivery dates
- Any other information you include in enquiry or quote request forms
2.2 Information We Collect Automatically
- IP address and approximate geographic location
- Browser type and version
- Operating system and device type
- Pages visited, time and date of visits, and time spent on pages
- Referring website URL
- Cookie identifiers (see Section 5)
2.3 Information from Third Parties
- Contact information shared by clients or business partners in connection with logistics and transport contracts
- Information from publicly available sources for business verification purposes
3. How We Use Your Information
We use the personal data we collect for the following purposes, based on the lawful bases indicated:
| Purpose | Description | Lawful Basis |
| Quote & Enquiry Handling | To respond to quote requests and general enquiries | Legitimate interests / Contract |
| Service Delivery | To arrange and manage transport and haulage services | Contract performance |
| Customer Communication | To contact you about your shipment, updates, and account matters | Contract / Legitimate interests |
| Legal & Regulatory Compliance | To comply with UK transport, tax, and data protection laws | Legal obligation |
| Website Improvement | To analyse usage patterns and improve website functionality | Legitimate interests / Consent |
| Marketing Communications | To send service updates or promotional information where you have opted in | Consent |
4. Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases for processing your personal data:
- Processing necessary to fulfil a contract with you, or to take steps prior to entering into a contract (e.g., preparing a quote).Contractual Necessity:
- Processing necessary to comply with our legal obligations under UK law, including transport regulations, tax law, and data protection legislation.Legal Obligation:
- Processing necessary for our legitimate business interests, such as improving our services, operating our website, and responding to enquiries, provided these interests are not overridden by your rights.Legitimate Interests:
- Where we rely on your consent (e.g., for marketing emails or non-essential cookies), you may withdraw this consent at any time by contacting us at the details in Section 12.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support the functionality of third-party tools embedded in our website (including WhatsApp chat integration).
5.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly and to provide analytical information to website owners.
5.2 Types of Cookies We Use
| Category | Purpose | Examples |
| Strictly Necessary | Essential for website operation and security | Session cookies, CSRF protection, WordPress core cookies |
| Analytics | Help us understand how visitors interact with our website | Google Analytics, StatCounter (where enabled) |
| Functional | Enable enhanced features such as WhatsApp chat | WhatsApp Business widget cookies |
| Third-Party | Set by embedded third-party services | Google Maps, WhatsApp, reCAPTCHA |
5.3 Managing Your Cookie Preferences
You may control and manage cookies in the following ways:
- Browser settings: Most browsers allow you to refuse or delete cookies through their settings. Please refer to your browser’s help documentation for instructions.
- Third-party opt-outs: You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Please note that restricting certain cookies may affect the functionality of our website.
6. Third-Party Services
Our website integrates with third-party services that may independently collect or process your data. These services have their own privacy policies which govern their data practices:
| Service | Purpose | Provider |
| WhatsApp Business | Customer enquiries and live chat | Meta Platforms Ireland Ltd |
| WordPress (CMS) | Website content management | Automattic Inc. |
| Google Analytics | Website traffic and usage analytics | Google LLC |
| Web Hosting (Hostinger) | Website hosting and infrastructure | Hostinger International Ltd |
We encourage you to review the privacy policies of any third-party services you interact with through our website. We are not responsible for the privacy practices of third-party providers.
7. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:
7.1 Service Delivery Partners
We may share relevant personal and shipment data with subcontractors, haulage partners, or logistics providers where this is necessary to fulfil your transport order. All such parties are contractually bound to handle your data lawfully and securely.
7.2 Legal and Regulatory Authorities
We may disclose personal data to regulatory authorities, law enforcement agencies, HM Revenue & Customs, or other government bodies where required by law, court order, or other legal obligation.
7.3 Professional Advisers
We may share your data with professional advisers including solicitors, accountants, insurers, and banks where necessary for the operation of our business.
7.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or business reorganisation, your personal data may be transferred to the relevant successor entity, subject to the same data protection obligations.
7.5 International Transfers
Where we share data with third parties outside the United Kingdom (for example, Meta’s WhatsApp platform), we ensure that appropriate safeguards are in place in accordance with UK GDPR, including the use of Standard Contractual Clauses or adequacy decisions recognised by the UK Government.
8. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your information
against unauthorised access, loss, alteration, or disclosure. These measures include:
- Secure encrypted connections (SSL/TLS) for all data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular review of data storage systems and access controls
- Use of reputable third-party hosting and data processing services with strong security standards
- Staff awareness of data protection obligations
However, please be aware that no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If you believe your personal data has been compromised, please contact us immediately at support@pinnaclehaulageltd.co.uk.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Type | Retention Period |
| Quote requests and enquiry forms | 6 months from date of submission (or conversion to contract) |
| Active client and contract records | Duration of the contract plus 7 years (tax/legal compliance) |
| Invoicing and financial records | 7 years (HMRC statutory requirement) |
| Website analytics data (cookies) | Up to 26 months (anonymised aggregated data) |
| Marketing communications opt-in records | Until consent is withdrawn |
10. Your Data Protection Rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
| Right | Description |
| Right of Access | You may request a copy of the personal data we hold about you (a Subject Access Request). |
| Right to Rectification | You may request that we correct any inaccurate or incomplete personal data we hold. |
| Right to Erasure | You may request deletion of your personal data where there is no longer a lawful basis for processing it. |
| Right to Restrict Processing | You may request that we limit how we process your personal data in certain circumstances. |
| Right to Data Portability | Where processing is based on consent or contract, you may request your data in a structured, commonly used, machine-readable format. |
| Right to Object | You may object to processing based on legitimate interests, including direct marketing. We will comply unless we have compelling legitimate grounds to continue. |
| Right to Withdraw Consent | Where we rely on consent as the lawful basis for processing, you may withdraw your consent at any time without affecting the lawfulness of prior processing. |
To exercise any of these rights, please contact us at support@pinnaclehaulageltd.co.uk. We will respond to all verified requests within one calendar month of receipt. We do not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
11. Children’s Privacy
Our website and services are directed exclusively at businesses and adult professionals engaged in logistics, freight, and supply chain operations. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@pinnaclehaulageltd.co.uk and we will promptly delete any such information from our records.
12. Links to External Websites
Our website may contain links to third-party websites, including partner logistics providers, industry associations, and social media platforms. These linked websites operate independently of us and are not governed by this Privacy Policy.
We are not responsible for the privacy practices of external websites and encourage you to review their respective privacy policies before submitting any personal data.
13. Right to Lodge a Compliant
If you are dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority:
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Information Commissioner’s Office (ICO) Website: https://ico.org.uk Phone: 0303 123 1113 Post: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF |
We would, however, appreciate the opportunity to address any concerns you may have before you approach the ICO. Please contact us in the first instance using the details in Section 14.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or improvements to our data handling procedures.
When we make material changes to this Privacy Policy, we will update the ‘Last Updated’ date at the top of this document and, where appropriate, notify you by email or by posting a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our website following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us using the following details:
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Pinnacle Haulage Ltd Twenty4 Secure Storage, Chelsea Cl, Armley, Leeds, LS12 4HP, UK Email: support@pinnaclehaulageltd.co.uk Sales: sales@pinnaclehaulageltd.co.uk Phone: 0113 450 8780 WhatsApp: +44 7351 539566 Website: https://pinnaclehaulageltd.co.uk |